Customer satisfaction is our priority at Nova Equipments.
Return Eligibility
-
Returns are accepted within 7 days of delivery.
-
Product must be unused, unopened, and in original packaging.
-
Proof of purchase is required.
Non-Returnable Items
-
Products damaged due to misuse or improper handling
-
Used or installed products
-
Clearance or final sale items
Return Process
Before returning any product, customers must contact our support team for return approval.
📧 Email: support@novaequipments.com
📞 Phone: (703) 615-9600
Our team will guide you through the return procedure.
Refund Process
-
Refunds are processed after product inspection.
-
Approved refunds are issued within 5–7 business days to the original payment method.
Nova Equipments reserves the right to reject returns that do not meet policy requirements.